Legal Center - SearchAi, LLC

Privacy Policy for SearchAi, LLC

Last Updated: September 11, 2025

Introduction

SearchAi, LLC ("SearchAi," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy describes how we collect, use, disclose, and protect the personal information of users of our website, searchai.io (the "Site"), and the services, features, and tools we provide (collectively, the "Services").

This policy explains the types of information we collect, how we use it to provide and improve our Services, the limited conditions under which we may share it, and the rights and choices you have regarding your information.

By accessing our Site or using our Services, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We collect information to provide and improve our Services. The types of information we collect depend on how you interact with us.

A. Information You Provide to Us

Account Information: When you register for an account, we collect your basic profile information, such as your name and email address.
Communications: If you contact us directly for support or other inquiries, we may receive additional information about you, such as the contents of your message, attachments, and any other information you choose to provide.

B. Information We Collect Through Third-Party Services (Google OAuth)

When you choose to connect your Google account to our Service via Google OAuth, you authorize us to access certain data from your Google-related services. We only request the minimum permissions necessary for the Service to function.

Google Profile Information: We access your basic Google profile information, including your name, email address, and profile picture, which we use to create and manage your SearchAi account.
Google Ads Data: We request permission to view and manage your Google Ads accounts through the Google Ads API. This allows our Service to access campaign details, performance metrics (e.g., clicks, impressions, cost), and execute management actions you approve, such as adjusting campaign settings based on AI-driven recommendations.

The specific Google API scopes we request are:

https://www.googleapis.com/auth/adwords
https://www.googleapis.com/auth/userinfo.email
https://www.googleapis.com/auth/userinfo.profile

We do not store your Google password. The authentication process is handled securely by Google. You can manage or revoke our access at any time through your Google Account security settings.

C. Information We Collect Automatically

Log and Usage Data: Like most web services, we automatically collect certain information when you visit our Site or use our Services. This may include your IP address, browser type, operating system, referring URLs, device information, pages viewed, and the dates and times of your interactions.
Cookies and Similar Technologies: We use cookies and similar tracking technologies to track activity on our Services and hold certain information. Cookies are files with a small amount of data that may include an anonymous unique identifier. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

2. How We Use Your Information

We use the information we collect for various purposes, including:

To Provide and Maintain Our Services: To create and manage your account, authenticate you, and provide the core functionality of our AI-powered tools for Google Ads.
To Generate Insights and Recommendations: To analyze your advertising data to provide you with automated reports, performance insights, and AI-driven optimization suggestions.
To Improve and Personalize Our Services: To understand how users interact with our Services so we can enhance the user experience, develop new features, and improve functionality.
To Communicate With You: To send you service-related announcements, updates, security alerts, and support messages.
For Security and Fraud Prevention: To monitor and protect the security of our Services, detect and prevent fraudulent activity, and enforce our terms and policies.
For Legal Compliance: To comply with applicable laws, lawful requests, and legal processes, such as responding to subpoenas or requests from government authorities.

4. Data Security and Retention

We implement reasonable and appropriate technical and organizational measures to protect your personal information from loss, misuse, and unauthorized access, disclosure, alteration, and destruction.

We retain your personal information for as long as is necessary to provide you with our Services, for our legitimate business purposes, and as required by law.

5. Your Rights and Choices

You have certain rights and choices regarding your personal information:

Access and Update: You can review and update your account information by logging into your account settings.
Data Deletion: You may request the deletion of your personal information by contacting us at customer.support@searchai.io. Please note that we may be required to retain certain information for legal or business purposes.
Revoke Access: You can revoke our Service's access to your Google data at any time through your Google Account Security settings page. This will prevent our Service from accessing any new data.
Marketing Communications: You can opt-out of receiving promotional emails from us by following the unsubscribe instructions included in those emails.

6. U.S. State-Specific Privacy Rights

Residents of certain U.S. states, such as California, Colorado, and Virginia, may have additional rights regarding their personal information. These rights may include:

Right to Know: The right to know what personal information we have collected about you, including the sources, purposes, and categories of third parties with whom it is shared.
Right to Delete: The right to request the deletion of your personal information, subject to certain exceptions.
Right to Correct: The right to request the correction of inaccurate personal information.
Right to Opt-Out of Sale/Sharing: You have the right to opt-out of the "sale" or "sharing" of your personal information for cross-context behavioral advertising. As stated, we do not sell your personal information.

To exercise any of these rights, please contact us at customer.support@searchai.io. We will not discriminate against you for exercising your privacy rights.

7. Children's Privacy

Our Services are not intended for or directed to individuals under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have, we will take steps to delete such information.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last Updated" date. For material changes, we may also provide notice within our application or via email.

9. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

SearchAi, LLC (A product of Shift F9, LLC)
1395 Brickell Ave, Suite 800
Miami, FL 33131
Email: customer.support@searchai.io

Terms of Service for SearchAi, LLC

Last Updated: September 9, 2025

Introduction

PLEASE READ THESE TERMS OF SERVICE CAREFULLY. BY ACCESSING OR USING OUR SERVICES, YOU AGREE TO BE BOUND BY THESE TERMS AND ALL TERMS INCORPORATED BY REFERENCE. IF YOU DO NOT AGREE TO ALL OF THESE TERMS, DO NOT ACCESS OR USE OUR SERVICES.

This Terms of Service ("Terms") is a legal agreement between you ("Client," "you," or "your") and SearchAi, LLC, a product of Shift F9, LLC ("SearchAi," "we," "us," or "our"). These Terms govern your access to and use of our website, searchai.io (the "Site"), and our proprietary suite of software tools and services designed to optimize online advertising campaigns (collectively, the "Services").

1. Description of Services

SearchAi provides a platform of software tools that utilize machine learning and proprietary algorithms to assist advertisers and marketing consultants in managing and optimizing paid advertising campaigns on third-party platforms such as Google Ads and Microsoft Bing ("Ad Platforms").

Our Services include, but are not limited to, tools for:

Negative keyword discovery and optimization
Ad creative analysis and optimization
Audience and behavioral targeting automation
Customer data matching and remarketing list creation (e.g., Ai Customer Match)
Account performance grading and health reporting (e.g., Account Grader, Performance Max Grader)
Specialized tools for campaign structure and bidding (e.g., SKAG Tool, Device Type Bidding Tool)

The tools may be used independently or together as part of the SearchAi platform. The primary goal of the Services is to provide data-driven insights and automation to improve advertising efficiency and reduce wasted ad spend.

2. Eligibility and Account Registration

To use the Services, you must register for an account. You agree to: (a) provide accurate, current, and complete information; (b) maintain the security of your password and accept all risks of unauthorized access to your account; and (c) promptly notify us if you discover or suspect any security breaches. You represent and warrant that you are at least 18 years of age and have the legal authority to enter into this agreement.

3. Client Responsibilities and Authorizations

Ad Platform Accounts: You are solely responsible for maintaining your own accounts on Ad Platforms (e.g., Google Ads). You are also responsible for all advertising fees and costs charged by those Ad Platforms. Our Service is a tool to help manage your campaigns; it is not a replacement for the Ad Platforms themselves.
Authorization: To use the Services, you must authorize SearchAi to access your Ad Platform accounts via their respective APIs. You grant SearchAi the right to access, analyze, and modify your advertising campaigns and associated data in accordance with the features you use and the actions you approve within the Service.
Client Data: In connection with certain features, such as the "Ai Customer Match" tool, you may upload or connect customer data (e.g., email lists). You represent and warrant that you have all necessary rights, consents, and permissions to use this data in connection with our Services and the relevant Ad Platforms. You retain all ownership rights to your data.
Compliance with Laws: You are responsible for ensuring that your advertising campaigns and your use of our Services comply with all applicable laws, regulations, and Ad Platform policies.

4. Fees and Payment

SearchAi offers its Services on a subscription basis. You agree to pay all applicable fees as described on our Site in connection with the subscription plan you select. All fees are non-refundable except as required by law. Fees are exclusive of any taxes, which you are responsible for paying. We reserve the right to change our fees upon 30 days' notice to you.

5. Intellectual Property

Our Intellectual Property: SearchAi and its licensors retain all right, title, and interest in and to the Services, including all underlying technology, software, and our name, logo, and all related intellectual property rights. We grant you a limited, non-exclusive, non-sublicensable, revocable license to access and use the Services for your internal business purposes during the term of your subscription.
Your Intellectual Property: You retain all right, title, and interest in and to your advertising content and customer data. You grant us a worldwide, non-exclusive, royalty-free license to use, reproduce, modify, and display this data solely for the purpose of providing and improving the Services for you.

6. Disclaimer of Warranties

THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. SEARCHAI DISCLAIMS ALL WARRANTIES, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

SEARCHAI DOES NOT GUARANTEE ANY SPECIFIC RESULTS FROM THE USE OF ITS SERVICES, SUCH AS INCREASED PROFITS, RETURN ON INVESTMENT, OR ANY PARTICULAR ADVERTISING PERFORMANCE. THE SERVICES ARE TOOLS TO ASSIST YOUR EFFORTS, AND YOU ARE ULTIMATELY RESPONSIBLE FOR THE SUCCESS OF YOUR ADVERTISING CAMPAIGNS.

7. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL SEARCHAI OR ITS PARENT COMPANY, SHIFT F9, LLC, OR ANY OF THEIR DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE FOR ANY INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF USE, LOSS OF PROFITS, OR LOSS OF DATA, ARISING OUT OF OR IN ANY WAY CONNECTED WITH THE USE OF THE SERVICES.

OUR TOTAL LIABILITY TO YOU FOR ANY AND ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICES, WHETHER IN CONTRACT, TORT, OR OTHERWISE, IS LIMITED TO THE AMOUNT YOU PAID TO US TO USE THE SERVICES IN THE THREE (3) MONTHS PRECEDING THE CLAIM.

8. Indemnification

You agree to defend, indemnify, and hold harmless SearchAi, its parent company, and their respective officers, directors, employees, and agents from and against any claims, damages, costs, liabilities, and expenses (including, but not limited to, reasonable attorneys' fees) arising out of or related to: (a) your use of the Services; (b) your violation of these Terms; (c) your advertising content or customer data; or (d) your violation of any rights of a third party, including Ad Platform policies.

9. Term and Termination

These Terms will remain in effect until your subscription expires or is terminated. You may terminate your subscription at any time through your account settings. We may suspend or terminate your access to the Services at any time, for any reason, including for a breach of these Terms.

10. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of the State of Florida, without regard to its conflict of law principles. Any dispute arising from these Terms shall be resolved in the state or federal courts located in Miami-Dade County, Florida.

11. Changes to These Terms

We may modify these Terms from time to time. If we make material changes, we will provide you with notice through the Services or by email. Your continued use of the Services after any modification constitutes your acceptance of the new Terms.

12. Contact Us

If you have any questions about these Terms of Service, please contact us:

SearchAi, LLC (A product of Shift F9, LLC)
1395 Brickell Ave, Suite 800
Miami, FL 33131
Email: support@searchai.io

Privacy Policy for SearchAi, LLC

Introduction

1. Information We Collect

A. Information You Provide to Us

B. Information We Collect Through Third-Party Services (Google OAuth)

C. Information We Collect Automatically

2. How We Use Your Information

3. How We Share Your Information

4. Data Security and Retention

5. Your Rights and Choices

6. U.S. State-Specific Privacy Rights

7. Children's Privacy

8. Changes to This Privacy Policy

9. Contact Us

Terms of Service for SearchAi, LLC

Introduction

1. Description of Services

2. Eligibility and Account Registration

3. Client Responsibilities and Authorizations

4. Fees and Payment

5. Intellectual Property

6. Disclaimer of Warranties

7. Limitation of Liability

8. Indemnification

9. Term and Termination

10. Governing Law and Dispute Resolution

11. Changes to These Terms

12. Contact Us